A Complaint Letter in English，大一英语投诉信作文

Dear [Recipient],

I am writing to express my dissatisfaction with the service I received from your company. As a customer, I expected a certain level of quality and professionalism from your team, but unfortunately, this was not the case.

Firstly, the communication between your staff and I was lacking. When I called to enquire about the status of my order, I was met with an attitude that was neither friendly nor helpful. This left me feeling ignored and unappreciated.

Secondly, the quality of the product I received was disappointingly low. The item I ordered was damaged and did not meet the standards I expected. This has left me feeling that your company does not value its customers or the products it sells.

Thirdly, the after-sales service provided by your company was non-existent. When I contacted your customer service team to report the issue, I was told that they would look into it but no follow-up was provided. This lack of after-sales support left me feeling that my issue was not important to your company.

I have been a loyal customer of yours for many years, but this experience has left me feeling that your company no longer values its customers or the products it sells. As a result, I will no longer be using your services and will be taking my business elsewhere.

I hope that you will take this letter as a wake-up call and improve the service you provide to your customers. Your customers are the backbone of your company and without them, you will not succeed.

Thank you for taking the time to read my letter. I wish you all the best with your business.

Sincerely,

[Your Name]

[Your Name]

[Your Address]

[City, State, ZIP Code]

[Email Address]

[Phone Number]

[Date]

[Recipient's Name]

[Recipient's Position]

[Company/Organization Name]

[Company/Organization Address]

[City, State, ZIP Code]

Dear [Recipient's Name],

Subject: Complaint Regarding [Product/Service] Purchased on [Date]

I am writing to express my dissatisfaction with the [product/service] I recently purchased from your esteemed company on [date of purchase]. As a loyal customer of your brand, I had high expectations, but unfortunately, the experience has been far from satisfactory.

To begin with, I would like to mention the product itself. The [product name] was advertised as a [describe the advertised feature, e.g., durable, high-quality, etc.], but upon receiving it, I found several defects that render it unusable. The most significant issue is the [describe the defect, e.g., cracks, leakage, etc.], which was not mentioned in the product description or on the packaging. This has caused me considerable inconvenience and disappointment.

Moreover, the quality of the product does not match the price I paid. I understand that prices can vary, but I believe that a higher price should be justified by superior quality and durability. Unfortunately, the [product name] has failed to meet these expectations, and I feel that I have been misled by your advertising.

In addition to the product quality, I am also disappointed with the customer service I received. When I contacted your customer service department to report the issue, I was met with unhelpful and dismissive attitudes. The representative I spoke with did not seem interested in resolving the problem and instead tried to shift the blame onto the product itself. This experience has left me feeling undervalued as a customer and has tarnished my opinion of your company.

I would like to request the following actions to address my concerns:

1、A full refund or a replacement of the defective [product name], as the product is unusable in its current state.

2、An apology for the poor customer service I received and the inconvenience caused.

3、An assurance that measures will be taken to improve the quality control process and customer service standards within your company.

I believe that it is important for businesses to listen to their customers and take their feedback seriously. As a loyal customer, I had faith in your brand and expected a positive experience. However, the issues I have encountered have led me to reconsider my patronage.

I kindly request a response to this letter within 14 days, detailing the actions you will take to resolve the matter. If I do not receive a satisfactory response by that time, I will be forced to seek further action, including publicizing my experience on social media and other platforms.

Thank you for your attention to this matter. I look forward to a prompt and favorable resolution.

Sincerely,

[Your Name]

This sample English complaint letter follows a typical format and includes all the necessary elements to effectively communicate the customer's concerns and expectations. The letter is written in a formal tone, ensuring that the recipient takes the matter seriously. It also provides specific details about the product and the issues encountered, as well as a clear request for resolution.