A Complaint Letter，投诉信英语作文模板

Dear [Recipient],

I am writing to express my dissatisfaction with the service I received from your company. As a loyal customer, I have always valued the quality and efficiency of your products and services. However, my recent experience has left me feeling disappointed and frustrated.

Firstly, the product I purchased from your store was defective. It did not work properly and caused me a lot of inconvenience. When I took it back to your store for a refund or replacement, I was told that the product was out of warranty and could not be exchanged. This was despite the fact that I had purchased it just a few weeks before and had taken good care of it.

Secondly, the customer service I received was poor. The staff were not friendly or helpful, and they did not seem to understand my problem or how to solve it. This made the whole process of trying to get a refund or replacement very difficult and stressful.

Thirdly, the communication between your company and me was poor. I was not kept informed about the status of my complaint, and when I called to folLow up, I was told that there was nothing that could be done. This lack of communication made me feel like my complaint was not being taken seriously.

I have always believed that your company values its customers and provides good service. However, my recent experience has left me feeling otherwise. I hope that you will take my complaint seriously and make the necessary changes to improve the service you provide to your customers.

Thank you for your time and attention to this matter. I look forward to hearing from you soon.

Sincerely,

[Your Name]

Dear [Recipient's Name],

I am writing this letter to express my dissatisfaction and raise several complaints regarding [the matter or product/service].

I have been a customer of [company/organization name] for [duration of time], and I have always expected a certain level of quality and service. However, in this recent instance, my expectations have not been met.

Firstly, [describe the first issue in detail, such as a faulty product, poor service, delay, etc.]. This has caused me significant inconvenience and frustration. I had to spend extra time and effort to deal with the consequences of this problem, which has disrupted my normal routine and plans.

Secondly, [mention the second issue]. I was promised [specific details of the promise] by your representative, but this was not fulfilled. This lack of integrity and failure to keep the commitment is unacceptable.

Furthermore, [point out any additional problems or concerns]. The overall experience has been very disappointing, and I feel that I have not received the value that I was expecting.

I strongly request that you take immediate and appropriate actions to address these issues. I would like to see [specific solutions or actions you expect, such as a replacement, refund, improvement in service, etc.]. I also expect an apology for the inconvenience and trouble I have endured.

I believe that as a customer, I deserve better treatment and a resolution to these problems in a timely manner. If these issues are not resolved to my satisfaction, I will have no choice but to take further steps, such as seeking assistance from consumer protection agencies or sharing my negative experience with others.

Thank you for your attention to this matter. I look forward to hearing from you and seeing a positive resolution.

Sincerely,

[Your Name]

[Your Address]

[Date]

This is just a basic framework for a complaint letter in English. You can expand and customize it based on your specific situation and the details of your complaint. Remember to be clear, specific, and polite in your communication to increase the likelihood of a satisfactory outcome. You can also add more examples, details, and explanations to make the letter more comprehensive and persuasive. Additionally, if there are any relevant documents, receipts, or evidence to support your complaint, it is advisable to attach them to the letter or mention them where appropriate.