A Complaint Letter Template，投诉信英语作文模板带翻译

Dear [Recipient Name],

I am writing to express my dissatisfaction with the service I have received from your company. As a customer, I have always valued the quality and efficiency of your products, but this time I am afraid that I have to raise some concerns about my recent experience.

Firstly, the product I purchased was not as described on your website. The pictures and specifications provided were not accurate, which led me to make an informed decision about my purchase. When I received the product, I found that it was not the same as what I expected. This was a major disappointment, as I had relied on your website for accurate information.

Secondly, the customer service I received was not up to the usual standards of your company. When I called to query about the issue, I was not treated with the same courtesy and professionalism that I have come to expect from your team. The representative I spoke to was not able to provide me with a satisfactory solution to my problem, which left me feeling frustrated and disrespected as a customer.

I have always believed that your company values its customers and strives to provide the best possible service. However, my recent experience has left me feeling let down. I hope that you will take my complaint seriously and address the issues that I have raised.

Firstly, I expect you to issue a full refund for the product that I have returned to you. The product was not as described and did not meet my expectations, so I should not have to bear the cost of returning it to you.

Secondly, I expect you to improve the accuracy of the information on your website. Customers rely on your website to make informed decisions about their purchases, so it is essential that the information provided is accurate and up to date.

Thirdly, I expect you to improve the customer service standards of your company. Your team should be courteous and professional at all times, regardless of the issue that a customer may have. They should be able to provide customers with satisfactory solutions to their problems, so that they feel valued and respected as customers of your company.

If you are able to address these issues, then I will be willing to give your company another chance to provide me with the service that I have come to expect from you. However, if you do not take my complaint seriously or fail to address the issues that I have raised, then I will have no choice but to seek other options for my future purchases.

Thank you for your time and attention to my complaint. I look forward to hearing from you soon with a positive response that addresses the issues that I have raised.

Sincerely,

[Your Name]

在英语学习中，写投诉信是一项重要的技能，以下是一个投诉信英语作文模板，并通过具体示例来进行详细分析。

投诉信模板

Dear [Recipient's Name],

I am writing to express my dissatisfaction and complaint regarding [the matter being complained about].

The problem started when [describe the initial incident or situation]. Since then, [elaborate on the subsequent events or consequences].

I have attempted to resolve this issue by [mention the actions you have taken to try to solve the problem], but unfortunately, without success.

I expect the following solutions to be provided: [list your specific demands or expectations, such as repair, replacement, refund, etc.].

I sincerely hope that this matter will be attended to promptly and effectively. Thank you for your attention to this matter.

Yours sincerely,

[Your Name]

示例分析

Dear Manager of ABC Store,

I am writing to express my dissatisfaction and complaint regarding a recent purchase I made at your store.

The problem started when I bought a pair of shoes from your store last week. Since then, I have discovered that the shoes are of extremely poor quality. The sole started to come off after just a few days of wearing them, and the stitching is also coming apart.

I have attempted to resolve this issue by returning the shoes to the store and asking for a replacement or a refund. However, the staff at the store was unhelpful and refused to take any responsibility.

I expect the following solutions to be provided: Firstly, I would like a full refund for the shoes. Secondly, I would appreciate it if your store could improve the quality control of the products you sell to avoid similar problems in the future.

I sincerely hope that this matter will be attended to promptly and effectively. Thank you for your attention to this matter.

Yours sincerely,

John Doe

In this example, the writer clearly states the problem (poor quality shoes), the actions taken to solve it (returning to the store), and the expected solutions (refund and improved quality control). The tone is firm but polite, which is appropriate for a complaint letter.

Now, let's take another example.

Dear Customer Service Department of XYZ Company,

I am writing to express my stron